IT Support Professional

Reyvern
Mahinay

5+ years delivering onsite IT support across diverse industries. Specialising in helpdesk operations, endpoint management, and network infrastructure.

Get in touch → View experience
5+
Years Experience
300+
Workstations Deployed
3
Industries Supported
01 About

Reliable IT support, wherever the work happens.

I am an IT Support Professional based in Bacolod City, Philippines with over five years of hands-on experience in Tier 1 and Tier 2 helpdesk, endpoint management, and network infrastructure across BPO, real estate, and customer service environments.

I work well independently, document everything properly, and communicate clearly with both technical and non-technical stakeholders. I am looking for a full-time remote role where I can contribute from day one and grow long term.

🎹
Music Production
I produce tracks using Ableton Live, experimenting with different genres and sounds. I also play musical instruments — a lot of my free time goes into writing, arranging, and making something from scratch.
🎮
Gaming
When not troubleshooting IT issues, you'll find me deep in an NBA 2K session. Building a team and grinding through modes scratches the same problem-solving itch as IT work.
02 Experience
July 2022 — Present
Current
Desktop Support Engineer
Focus Direct Inc. — Bacolod City
  • Tier 2 helpdesk support for hardware, software, and network issues across a 300+ seat contact center
  • Remote endpoint management via ManageEngine Endpoint Central — patching, deployment, diagnostics
  • Led imaging and deployment of 300+ workstations during a major facility expansion
  • Microsoft 365 administration: user setup, MFA, Exchange Online, Entra ID, license management
  • Helpdesk operations via ManageEngine ServiceDesk — SLA tracking, escalation, documentation
  • Endpoint security management using SentinelOne EDR
March 2021 — July 2022
IT Officer
Del Rio Realty & Development of Bacolod, Inc.
  • Directed full IT operations across multiple office sites as Level 2 escalation point
  • Managed network infrastructure: PFSense firewall, VPN, DHCP, switches, access points
  • Coordinated ISP provisioning, structured cabling, and CCTV installations
  • Supervised junior IT staff and managed vendor relationships
  • Maintained IT asset inventory, SOPs, and preventive maintenance schedules
March 2020 — March 2021
IT Assistant
Del Rio Realty & Development of Bacolod, Inc.
  • Tier 1 frontline support for hardware, software, and peripheral issues
  • LAN setup, workstation configuration, and IT asset inventory management
  • Data backup procedures and document security
July 2019 — November 2019
Customer Service Representative
Teleperformance Philippines
  • Inbound technical support in a high-volume contact center environment
  • Strong phone etiquette, active listening, and customer-first service
03 Skills
Endpoint Management
ManageEngine Endpoint Central FOG Server SentinelOne EDR OS Imaging Patch Management Device Compliance
Microsoft 365
Exchange Online Entra ID / Azure AD Teams SharePoint OneDrive License Management MFA / SSO
Networking
TCP/IP DNS DHCP VPN VLANs PFSense LAN/WAN Wi-Fi Config
Helpdesk & ITSM
ManageEngine ServiceDesk SLA Management Ticket Documentation Escalation Workflows KPI Tracking
Identity & Access
Active Directory Group Policy SSO / MFA User Lifecycle Onboarding Offboarding
Operating Systems
Windows 7/10/11 Windows Server macOS (basic) Hardware Troubleshooting PC Maintenance
Available for remote work

Let's work
together.

Open to full-time remote IT support, helpdesk, and service coordination roles. Based in the Philippines, comfortable with AU/US/UK time zones.

Send me an email →
✉️
Email
reyvern.mahinay@outlook.com
 📞
Phone / WhatsApp
+63 993 963 4468
📍
Location
Bacolod City, Philippines
🕐
Timezone
PHT (UTC+8) — Flexible